Legal Documentation


Indalu Game Reserve's legal policies contained herein contain the legal agreements for making use of its services and do not alter in any way any other agreement you may have with Indalu Game Reserve (hereafter 'Indalu'), its subsidiaries or affiliates. Please read these policies carefully. By accessing or using Indalu's website, you warrant that you are over the age of 18 and are lawfully able to accept legal agreements and agree to be bound by the conditions described herein and by all terms, policies and guidelines incorporated by reference. If you are using  Indalu's website on behalf of any entity, you warrant that you are authorised to accept agreements on such entity‚Äôs behalf and that such entity agrees to indemnify Indalu for violations of conditions contained herein. If you do not agree to all of the conditions, you are not authorized to use Indalu's website or services offered herein.


Although most changes are likely to be minor, Indalu may change its Legal Policies from time to time, and at its sole discretion. Indalu encourages visitors to frequently check this section for any changes before using its website. Your continued use of the website after any change will constitute your acceptance of such change.



Restrictions include, but are not limited to the following:

Personal Information

Indalu is committed to protecting your privacy. We may share information in the course of rendering services. Certain information may be shared to, for example, facilitate successful bookings. Indalu will never sell personally identifiable information about you or your business to any third party without first receiving your permission. All uses of any personally identifiable information about you or your business will be subject to our Privacy Policy.

Company Rights

Indalu and its licensors own all rights, titles, and interests in:

Trademarks and Website Services Marks

All pending and/or registered trademarks, Website Service marks, and other graphics, logos, and Website Service names used by Indalu on its website to identify the products or services of Indalu (collectively the "Company Trademarks") are the trademarks of Indalu. You agree not to use the Company Trademarks in connection with your products or services or any third-party products or services or in any manner that disparages or discredits Indalu. All other brands and names (including third-party product names) used on Indalu's website are the property of their respective owners.


The content on Indalu's website was compiled by professionals and is provided in good faith. Although all effort is made to ensure accuracy, errors and omissions may occur. Indalu does not warrant that the information and material contained on its website are correct, complete, accurate or up to date; nor do Indalu guarantee that the website remains available. In the event of such errors and omissions, Indalu will endeavour to correct the affected content as soon as possible. By continuing to use this website, you agree to protect and defend Indalu against all claims and liability related to content errors and omissions.

Company Social Media Accounts

Indalu operates various social media accounts. By accessing, using and interacting with these accounts, you agree to adhere to legal and socially acceptable behavior. Abusive behavior of any kind will not be tolerated. This includes, but is not limited to hate speech, xenophobia, foul language, cyberbullying, defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy. You may NOT use Indalu's social media accounts to promote any other service, website, product, or propaganda.

Indalu's social media accounts offer an opportunity for user-generated content which may not be filtered, edited, or reviewed before being published. User content does not reflect the views and opinions of Indalu, our agents and/or affiliates. To the extent permitted by applicable laws, Indalu shall not be liable for the user content or any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the user content on our social media accounts.

Indalu reserves the right to monitor all user content and to remove any content which can be considered inappropriate, offensive or causes a breach of these terms and conditions.

By choosing to participate or engage on our social media accounts or contribute to user-generated content, you grant Indalu a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your contributed content in all forms, formats or media.


Your privacy is critically important to Indalu.

It is Indalu's policy to respect its users' privacy regarding any information that may be collected while operating its website and are committed to protecting personally identifiable information you may provide Indalu through its website. This privacy policy ("Privacy Policy") explains what information may be collected on Indalu's website, how Indalu uses this information, and under what circumstances Indalu may disclose the information to third parties. This Privacy Policy applies only to information collected through the website and does not apply to the collection of information from other sources.

This Privacy Policy, together with the Website Terms and Conditions posted on Indalu's website, set forth the general rules and policies governing your use of Indalu's website. Depending on your activities when visiting Indalu's website, you may be required to agree to additional terms and conditions.

Gathering of Personally-Identifying Information

Indalu offers services through its website that may require certain visitors to interact with Indalu in ways that require the gathering of personally-identifying information. The amount and type of information that Indalu gathers depends on the nature of the interaction. For example, Indalu asks visitors who submit the contact form on its website to provide a name, contact number and email address.

Indalu will never sell, rent, transfer to a third party, make available to a third party or in any way misuse any and all personally identifiable data/information collected. Any such information collected is used mainly (but not limited to) for the operation of Indalu's services, facilitating bookings and account management.

Information collected may include your personal details such as your name, surname, email address and contact number; geographical location; the IP address assigned by your ISP, billing address, and hardware and software details. Indalu does not collect credit card details via its website and credit card details are never stored on its servers.

Website Visitors

Indalu collects non-personally identifying information that web browsers and servers typically make available for statistical purposes, such as the browser type, language preference, referring site, and the date and time of each visitor request. Such information is collected and processed by software such as server software, locally hosted statistical software, Google Analytics and other such services.  Indalu collects such non-personally identifying information to better understand how visitors use its website. From time to time, Indalu may release aggregated statistics about the behavior of visitors to its website. Indalu may display this information publicly or provide it to others. However, Indalu does not disclose your personally-identifying information.

Indalu also collects potentially personally-identifying information like Internet Protocol (IP) addresses for users. We only disclose IP addresses under the same circumstances that it uses and discloses personally-identifying information as described in this policy.

External Links & Third-Party Services

Indalu's website may contain links to external sites that are not operated by us. By clicking on any third-party links, you will be directed to that third party's website. Indalu strongly advises you to review the Privacy Statements, Disclaimers and Terms & Conditions of every site you visit. Indalu has no control over and assumes no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

Indalu reserves the right to import and manage its e-mail into/through international mail servers such as Gmail.  Such service providers' servers are usually located outside of South Africa.

Storage & Data Retention

Indalu's website service providers host its website on local web and Namibian servers.  However, any or all information may be stored in encrypted format on other S3-compatible backup servers outside of South Africa. By using this website you acknowledge and consent.

Indalu retains and archives data collected through its website and connected sources for the maximum allowable period to satisfy its legal obligations and for statistical purposes.


The security of your Personal Information is important to Indalu, however, no method of transmission over the Internet, or method of electronic storage is 100% secure. While Indalu strives to use commercially acceptable means to protect your Personal Information, Indalu cannot guarantee its absolute security.

Indalu's e-mail and the contents therein are confidential and privileged information intended for the sole use of the addressee(s). Indalu does not guarantee e-mail to be secure, error-free, untampered, uncorrupted, created or originated from unauthorized persons/sources or virus-free. It is important to remember that no system is 100% secure and that information could be intercepted, amended, corrupted, destroyed, lost, incomplete or arrive late.

Please note due to internet fraud and hacking:

Indalu will never change its banking details via e-mail without providing a bank-issued and verifiable Confirmation of Banking letter. Should you have any queries, please contact Indalu before making any payments. Should you make payment based on a fraudulent e-mail, Indalu cannot be held responsible for any losses incurred and will you still remain liable to pay the amount due to Indalu.


Indalu maintains a strict anti-spam policy. If e-mail was received as a result of spamming or phishing, please direct complaints to abuse@yourdomain.

Indalu may use your e-mail address to send you updates and information from time to time as required to fulfil its service obligations to you. Indalu offers an opt-in mailing list from which users can unsubscribe at any time.


To provide its users with the best online experience, Indalu's website uses "Cookies" and/or similar technologies and/or services provided by third parties to display personalized content and store your preferences on your computer as a text string of information.  This information is retrieved and provided by your browser each time you return.

These "cookies" are used by Indalu's website to help it identify and track visitors and their usage of the website. If you do not wish to have cookies placed on your computer, please set your browser to refuse cookies before using Indalu's website.  However, in doing so please note that certain features of the website may not function properly without the aid of "cookies".

By continuing to use Indalu's website without changing your browser's "cookie" settings, you hereby acknowledge and consent to the use of "cookies".

Children's Online Privacy Protection

Indalu does not specifically market to children under the age of 18 years old.


Information Integrity

Although Indalu endeavours to provide accurate and up-to-date information, which has been furnished by professionals and afforded all effort to ensure the accuracy of the information contained in this website, Indalu makes no representation or guarantee in this regard.

Indalu, its employees or agents will not be held responsible for inaccurate disclosures, typographical errors, misinformation, misprints, any reliance placed on the information contained within this website or any direct or consequential loss, damages, or expenses incurred as a result thereof.

Personal Loss & Injury

Indalu or its employees and agents shall be exempt from any liability in respect of any loss, property damage, personal injury, accidents, delays, postponements or inconvenience to any person, their luggage or other personal property whilst visiting.

Rates & Changes

All information and rates are subject to change without notice.


Indalu may utilize various methods of communication, including but not limited to, phone, facsimile, WhatsApp, Facebook Messenger, and e-mail. 

All communications are considered confidential and privileged, solely ended for the sole use of the addressee(s), regardless of the form and format of such information. No unauthorized person may access, share, use, distribute, disseminate, copy or disclose such information without expressed permission from all parties involved. If you have received any communication in error, please forward it to [email protected] and destroy all copies of the original message.

Indalu does not guarantee electronic or digital communications or channels to be secure, error-free, untampered, uncorrupted, created or originated from unauthorized persons/sources or virus-free. It is important to remember that no system is 100% secure and that information could be intercepted, amended, corrupted, destroyed, lost, incomplete or arrive late.  Indalu shall not be held responsible for any loss, liability, damage (direct or indirect) and/or any expense that may arise as a result of the use of e-mail by you or any third party.

Opinions, conclusions and other information contained in company communications, including any text messages, memes, videos, attachments or links which do not relate to the official business conducted by Indalu, are not necessarily given, supported or endorsed by it.

Force Majeure

Neither party to the agreements contained within the Legal Policies shall be liable to the other for any failure to perform any obligation under any such agreement:


Failure of strict performance of any condition under any agreement herein, or the failure of either Party to exercise any of its rights or remedy hereunder shall not constitute a waiver thereof and shall not cause a waiver of the obligations under any agreement unless expressly stated, agreed upon and signed by both Parties.


Hyperlinking to Our Content

Indalu has codified its linking policies and practices and no website may implement unauthorized links to this website outside the scope of the conditions contained herein.

Who May Link Without Permission

Indalu gives express permission to high-value and highly reputable websites to link to its website without written permission.  These websites include:

Websites That May Link Conditionally

Indalu welcomes links from other reputable websites, as well as industry-related websites.  No written permission is required if such links contain a "no-follower" tag.  However, written permission is required to use the Indalu logo and/or photos.  Link exchanges must be requested in writing to [email protected] and will only be considered from high-quality, industry-related websites where such links will benefit both parties. Such websites include:

Websites That Require Express Permission to Link

Any other links may be considered and approved in Indalu's sole discretion. Such links include:

Linking Rules

When linking to Indalu's website, the following conditions apply:

Types of Websites NOT Allowed to Link

Link requests must be sent to [email protected] and must include a contact name, the organization name, contact number, e-mail address and the URL of the linking website. Please allow 2-3 weeks for a response.


Generally, this website may not be used in iframes without written permission.  No website or app may create frames around this website's web pages or use any alternative techniques that break its encryption, alter the functionality, visual presentation or appearance of this website. 

Reservation of Rights

Indalu reserves the right to, at its sole discretion, request the removal of any or all links to its website. You agree to immediately remove all links to Indalu's website upon such request. Indalu reserves the right to amend its linking policy at any time. By continuing to link to this website, you agree to be bound to and abide by this linking policy and review its contents and changes from time to time.

Removal of Links from Our Website

All effort is being taken to ensure the use of high-quality and resourceful links on Indalu's website. It is, however, not feasible to monitor such links once it has been vetted.  Should you find any link on our website that directs to objectionable content, you may contact us for removal at [email protected].  Similarly, should you wish to request a link removal of your website from this website, you may contact Indalu.  Although Indalu may consider requests to remove links from its website, it will do so at its sole discretion and will have no obligation to act or respond.